What to Do If You Notice Furniture Damages Upon Delivery
If you’ve recently ordered furniture and are expecting a white glove delivery, you may be wondering what to do if you notice any damages upon delivery. Finding damages on your furniture can be frustrating and stressful, especially if you’ve spent a lot of money on your purchase. However, it’s important to remember that furniture damages are sometimes inevitable, and there are steps you can take to handle them in a way that is favorable for you and your furniture.
First and foremost, it’s important to remember that furniture damages can occur at any stage of the delivery process, from the warehouse to the delivery truck to your home. This means that it’s not always possible to determine who is responsible for the damages. However, it’s important to document any damages you notice upon delivery and to communicate them to the delivery team. They should be able to help you assess the situation and determine the best course of action.
If the damages are minor and can be easily fixed, the delivery team may be able to make the necessary repairs on the spot. Alternatively, they may recommend that you contact the manufacturer or the retailer to see if they can help with the repairs. In some cases, you may be able to get a replacement piece or a discount on your purchase.
If the damages are severe or if the furniture is irreparable, you may need to return the piece and get a refund or replacement. In this case, it’s important to communicate with the retailer or manufacturer and to follow their return and exchange policies.
One thing to keep in mind is that if you notice any damages upon delivery, it’s important to document them as thoroughly as possible. This may include taking photos or video, making a list of the damages, and keeping any packaging or delivery materials that may have been damaged. This documentation can help you in the event that you need to file a claim or request a refund or replacement.
In conclusion, handling furniture damages upon delivery can be stressful, but with the right approach, you can resolve the issue in a way that is favorable for you and your furniture. By documenting the damages and communicating with the delivery team, retailer, or manufacturer, you can get the help you need to get your furniture repaired or replaced.
